Category:

Merchants

Do We Know the Real Number?

Do We Know the Real Number?

According to the Consumer Financial Protection Bureau (CFPB), nearly $90 billion in medical debt appeared on consumer credit reports in 2021. Considering that not all medical debts in...

Healthcare Headaches

Healthcare Headaches

Our client, Johns Hopkins Health System (JHHS), is one of the largest and most diverse healthcare systems in the United States. For more than 100 years, they have been providing elite medical care...

What is “Interchange?”

What is “Interchange?”

Interchange Fees make up the largest portion of a merchant's payment processing costs. Unfortunately, it is often not clear what these fees are and how they are charged. In some cases, processors...

It’s Never Too Late to Automate

It’s Never Too Late to Automate

Increase Your Collections and Improve Your Communication. You Customers Will Thank You! Take a look around. It seems that nearly every facet of our lives has become “automated” in one form or...

Important Card Brand Updates Effective April 2022

Important Card Brand Updates Effective April 2022

Effective April 2022, card brands (Visa, Mastercard, Discover, and American Express) are implementing a series of updates/changes which will affect pricing in certain categories and regions. The...

The New World of Collections Requires “Choice”

The New World of Collections Requires “Choice”

Turn on the TV. Open a newspaper. Fire up the Internet. Everywhere we look these days we see, or hear, stories focusing on “Choice,” and “Freedom of Choice.” These themes seem to dominate the news...

The Key to Improved Customer Response is Automation

The Key to Improved Customer Response is Automation

Let’s face it. You have customers that always seem “unresponsive,” regardless of how many times you reach out. Many collection agencies believe the only way to increase customer responsiveness is to...

Payments Should Be Convenient, Not Costly

Payments Should Be Convenient, Not Costly

Businesses are created for a variety of reasons. Some are the result of a childhood dream; some are the result of a desire to perform a civic duty; some are the result of a chance encounter; some...

Setting The Record Straight on PayFacs

Setting The Record Straight on PayFacs

Payment Facilitators (commonly known as PayFacs or PFs) have risen in popularity over the recent years. Within the ARM industry, PayFac models can provide an especially significant benefit – these...

The Truth About Interchange

The Truth About Interchange

Interchange fees make up the largest portion of a merchant's payment processing costs, however, it is often not clear what these fees are and how they are charged. In some cases, processors can...

Review of New MerchantE Application

Review of New MerchantE Application

We recently distributed the most up to date versions of both the card-present and card-not present ME application. Since we’ve had questions from a few partners and we’ve recently experienced some...

October 2020 Card Association Updates

October 2020 Card Association Updates

In October 2020, a series of updates from Visa and Discover will take place. In this article, we will take a look at some of the key upcoming changes. Visa Authorization Response Messages From...

New CC and ACH apps for TSYS/FNBO (May 2020)

Effective May 15th, 2020 the following Applications must be submitted when submitting a deal to TSYS-FNBO. The old Paywire Application will no longer be accepted by Underwriting after the effective...

Card Account Updater

Card Account Updater

Product Description The Account Updater service enables merchants to obtain updated cardholder account information from participating card-issuing banks for a cardholder that the merchant has an...

Mastercard Chargeback Monitoring Program Updates

Mastercard Chargeback Monitoring Program Updates

Mastercard has recently updated its Chargeback Monitoring Program. The new updates involve 2 different programs: the Excessive Fraud Merchant (EFM) Compliance Program and the Excessive Chargeback...

October 2019 Operating Regulation Changes

October 2019 Operating Regulation Changes

In October 2019, a series of operating regulatory changes from Discover® , Visa®, and Mastercard® will be made. This article describes the upcoming changes and when these changes will come into...